Bank of America Financial Center

Reviews

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  I visited the BoA branch at 36050 Woodward Ave, Bloomfield Hills, MI 48304 today, in an attempt to add a DBA to our business account. After leaving work early, I arrived at the branch at around 4:15 pm and spoke with Mateen the Relationship Manager. She was very nice but said she would be unable to assist me, as she had an appointment scheduled at 4:30 pm and did not think she would be able to complete the transaction before then. I indicated that we could stop and cancel my transaction if it was not completed before her 4:30 pm appointment arrived, since it was raining and they might be late. The entire transaction could have taken 15 - 20 minutes, but Mateen was adamant that the time was blocked on her calendar and she would not help me. Instead she suggested that I wait in the lobby for an assistant to help me. I waited for over 30 mins, from my arrival at around 4:15 pm until about 4:50 pm, when I had to leave to pick up my daughter. Throughout that time, Mateen refused to assist me, even after her 4:30 pm appointment did not show up. This is by far the least customer service oriented bank branch location I have ever visited, very disappointing
  By J Camp, December 05, 2017

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